AUC launches ConfidenceLine

The AUC is committed to maintaining the highest standards of integrity, accountability and public trust in all aspects of our work. As part of this commitment, we are pleased to announce the launch of the AUC’s ConfidenceLine, a secure and independently administered reporting service available to current and former utility employees and contractors.  

ConfidenceLine provides a confidential, third-party anonymous platform for reporting concerns related to wrongdoing, including potential violations of legislation, AUC policies or ethical standards.  

Emergency Billing Relief Program for mandatory evacuation orders

The AUC is notifying parties of its intent to run the Emergency Billing Relief Program (EBRP), as directed by the Government of Alberta. The program provides electricity and gas billing credits to eligible customers affected by mandatory evacuation orders due to emergencies such as wildfires, floods or other emergencies.

The credit has increased to $25 per service, and no late fees, penalties, or disconnections should apply during an evacuation.

Read the full Bulletin 2026-05.

Updates to Indigenous honoraria in Rule 009

The AUC has finalized the Indigenous honoraria table introduced on an interim basis in Rule 009: Rules on Intervener Costs, Appendix A: Scale of costs, with minor updates.

The AUC consulted on the interim amendments to introduce Indigenous honoraria to clarify the availability of cost recovery for Elders and Knowledge Holders who provide expert evidence on traditional land use, environmental studies or participate in oral Indigenous knowledge sessions. These amendments also include professional fees for consultation coordinators and staff who support Indigenous groups’ involvement in AUC proceedings.